Contact Us

Whether you've spotted an out-of-date free spins offer, want to ask about how we rank Canadian online casinos, or just have feedback on the site, we're glad to hear from you. This page explains the best way to get in touch and what you can expect from us in return.

What we can help with

Canadian Casinos is a research and comparison site, not a casino, so there are limits to what we can do for you directly. Here's a realistic picture of where we're useful and where you'll need to go elsewhere:

• Bonus and free spins questions — if a wagering requirement, expiry date or eligible-games list on one of our pages seems unclear, we can clarify how we understood the terms when we researched the offer.
• Corrections and updates — free spins offers change often. If you've noticed a promotion has expired, changed value, or a casino brand's terms have shifted, tell us and we'll check it against the operator's current site.
• Site feedback — broken links, confusing comparisons, or suggestions for casinos or topics you'd like us to cover.
• General queries about our process — how we rate and rank the brands featured here, or how we handle affiliate relationships.

What we can't do is access, manage or make decisions about your account at any casino. Deposit issues, withdrawal delays, verification requests, self-exclusion or closing an account all sit with the operator you signed up with, not with us. Every reviewed brand lists its own support channels, usually live chat or email, on its website — that's the fastest route to a resolution.

If you're concerned about your gambling habits or want to set limits, our Responsible Gambling page has practical steps and support options, separate from anything a casino offers.

Before you reach out, a few things worth checking

A lot of questions we receive are already answered elsewhere on the site, so you might save yourself a wait:

• Full details on how we score and rank operators, including the weight we give to free spins offers, game libraries and payment speed, are covered on our About Us page.
• If your question relates to a UK-facing brand or a casino operating outside standard Canadian licensing, our Non Gamstop Casinos UK 2026 guide may already cover it.
• Our Terms and Conditions page sets out how the site operates, including our affiliate disclosures.

How our recommendations work

Before you message us about a specific brand — say Cashed, SlotsGem or WinnerIsland — it helps to know that Canadian Casinos earns commission when readers sign up through links on this site. That arrangement never decides which casino ranks where; positions are based on our own research into bonus terms, game selection, payment options and licensing. If you think we've got something wrong about a listed offer, we'd genuinely like to know, since accuracy is what keeps this site useful.

What happens after you contact us

We read every message that comes in, though as a small editorial team we can't guarantee an instant reply. Corrections to factual errors — an expired free spins deal, a wrong bonus figure, an outdated licence detail — get priority, since those affect every reader who visits the page afterward. General feedback and suggestions get reviewed on a rolling basis and may shape future updates to our casino write-ups and comparisons.

We won't ask for your banking details, casino login credentials or identity documents. If any message claiming to be from us requests that kind of information, treat it as fraudulent and disregard it.

A quick note on eligibility and jurisdiction

Canadian Casinos publishes information for readers across Canada's provinces, but online gambling regulation varies by province — some, like Ontario, operate a regulated marketplace, while others rely on provincial lottery corporations or offshore-licensed operators. We're not a licensing body and can't confirm whether a particular casino is authorised to accept players from your specific province. That's a question for the operator's own terms and, where relevant, your provincial regulator.

Getting in touch

Look for the contact details or a dedicated contact form linked in the site's footer or header — that's the most reliable way to reach the Canadian Casinos team directly. Include as much detail as you can (which page, which casino, what you noticed) so we can look into it without back-and-forth.