911 Operator in Houston Arrested For Hanging Up On Callers

By Ryan Velez

Bossip reports that a former Houston 911 operator is facing criminal charges for hanging up on callers. According to Houston police investigators, the reason that Crenshanda Williams, 43, hung up on callers was that she simply “did not want to talk to anyone.” Williams is currently facing  two misdemeanor charges of Interference with Emergency Telephone Call stemming from incidents in March.

Managers at the Houston Emergency Center first noticed that something was amiss when they determined that Williams was involved in thousands of “short calls,” meaning emergency calls that lasted less than 20 seconds. These took place between October of 2015 and March of 2016. At one point, she was reported to have hung up on a man trying to report a robbery in progress.

Hua Li told NBC affiliate KPRC in an interview that he had been buying lottery tickets at a convenience store when a gunman entered and tried to force his way through the door of a glassed in security area. Two clerks tried to block the door while Li ran behind the store. After hearing gunshots, he called 911 for help.

“They just said, ‘This is 911. How can I help you?’ I was trying to finish my sentence, and we got disconnected,” Li said. Williams was confirmed to be on the other end of the line. While Li was able to get through to another operator, by the time police arrived at the scene, the store manager had been shot and killed. Li’s reaction was simply to say that if 911 isn’t there for you, “Nobody, nobody is going to help you. You’re on your own.”

Another incident has been gleaned from charge documents related to Williams’ case. At one point, she allegedly hung up on a security guard trying to report reckless driving. The documents said that she can be heard saying “Ain’t nobody got time for this. For real,” before hanging up. The exact number of callers that Williams may have hung up on has not been fully confirmed, but it is believed to be in the dozens. She no longer works at the Houston Emergency Center and is due to appear in court next week.


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